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Privacy Policy

CrossFit Prolific Privacy Policy

CrossFit Prolific (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, enquire about our services, become a member, or otherwise interact with us.

1. Information We Collect

Depending on how you interact with us, we may collect:

  • Your name

  • Email address

  • Phone number

  • Postal address

  • Date of birth

  • Emergency contact details

  • Membership information

  • Attendance records

  • Payment and billing information (processed securely through third-party providers)

  • Health and fitness information you choose to provide, including injuries, medical conditions, exercise limitations and training goals

  • Website usage information through cookies and analytics tools

  • Information submitted through enquiry forms, social media, competitions or promotions

2. Why We Collect Your Information

We collect personal information to:

  • Respond to enquiries

  • Arrange consultations or introductory sessions

  • Provide coaching and fitness services

  • Manage memberships

  • Deliver personalised training programs

  • Maintain a safe training environment

  • Process payments

  • Communicate important updates

  • Send marketing communications (where you have consented)

  • Improve our services and website

  • Meet our legal obligations

3. Health Information

Some information we collect is considered sensitive information under Australian privacy laws.

We only collect health information that is reasonably necessary to provide safe coaching and fitness services, and only with your consent.

4. Marketing Communications

If you opt in, we may send:

  • Newsletters

  • Special offers

  • Member updates

  • Event information

  • Fitness tips

  • Promotional content

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website performance

  • Understand visitor behaviour

  • Measure advertising effectiveness

  • Deliver relevant advertising

We may use services such as:

  • Google Analytics

  • Meta Pixel

  • Other advertising and analytics platforms

Most web browsers allow you to control or disable cookies through your browser settings.

6. Third-Party Services

We may share your information with trusted third parties where necessary to operate our business, including:

  • Membership management software

  • Payment processors

  • Email marketing platforms

  • Website hosting providers

  • Customer relationship management (CRM) systems

  • Professional advisers including accountants and legal advisers

  • Government authorities where required by law

These providers are only given access to information necessary to perform their services.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

While no online system can guarantee complete security, we use appropriate administrative, technical and physical safeguards to protect your information.

8. Access and Correction

You may request access to the personal information we hold about you or ask us to correct inaccurate or outdated information.

To make a request, please contact us using the details below.

9. Retention of Information

We retain personal information only for as long as reasonably necessary to provide our services, comply with legal obligations and resolve disputes.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

10. Children’s Privacy

If a person under 18 participates in our programs, we collect personal information with the consent of a parent or legal guardian where required.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and will take effect from the date it is published.

12. Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact:

CrossFit Prolific

Email: info@crossfitprolific.com.au

Website: www.crossfitprolific.com.au

If you believe your privacy has not been handled appropriately, please contact us first so we can attempt to resolve your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

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